All Hospital services will be billed for all insurance companies providing the Hospital has the insurance information on file. It is important that you provide accurate and complete demographic and insurance information at the time of registration. The Hospital submits bills to your insurance company and will do everything possible to advance your claim. However, it may become necessary for you to contact your insurance company or supply additional information to them to expedite payment.
You may have received services that Medicare does not cover. The most common non-covered item is oral medication. Drugs that are commonly self administered are not covered when received during an outpatient stay. Self administered drugs include pills, tablets, capsules, patches, ointments, creams, eye/ear drops, nasal/throat spray, insulin, inhalers. Check your Medicare handbook for more information.
The ED is staffed 24 hours per day, and fees are based on the costs associated with being prepared for emergency trauma at any time of day or night. Non-emergency visits should be done at your physician’s office or in a clinic setting to keep costs down.
Check your statement dates to ensure sufficient time has passed between when the payment was made and the bill was issued. After you have reviewed this, then call the Hospital at 931-459-7281 to verify that payment was received.
These bills are for professional services provided by these doctors in diagnosing and interpreting test results while you were a patient. Pathologists, radiologists, cardiologists, and other specialists perform these services and submit separate bills. If you have questions about these bills, please call the number printed on the statement you received from them.
We remind our patients that they are ultimately responsible for their bill. The insurance authorization "is not a guarantee of payment." For questions relating to your insurance coverage, we suggest that you contact your insurance company.
Call 931-459-7281 to request an application for Financial Assistance. Please also see the Resosurces Section available on this site. We can assist you in several ways: we have DHS personnel on site who will assist you with applying for TennCare or will give you advice on how to proceed. If you do not qualify for any type of Government programs, we can review your financial status to see if you qualify for our financial assistance program.
One or more of the following may apply: The service you received was not covered under your plan. You may not have provided the correct insurance information at the time of service. The service you received from the hospital was outside your plan's network. You were not covered by your plan at time of service. Your primary care physician did not process a referral for the services or an authorization was not obtained prior to the services being rendered. You may call the Customer Service Department of your insurance company for a more definitive answer on the reason for denial.
Yes, information gathered from patient registration is stored in our computer system. We retrieve this information each time the patient returns for services and we ask the patient to verify that the information is current and accurate. Certain insurances require that specific questions be asked to determine whether they or another payor is primary. Your assistance in verifying the information is always appreciated.